🔁 Cancellation & Refund Policy
We value your trust and strive to ensure a smooth shopping experience. Please read our cancellation and refund policy below:
🚫 Order Cancellation
- Orders can only be cancelled before they are shipped.
- To cancel an order, please contact us immediately via:
- 📱 WhatsApp: 7700894944
- 📧 Email: contact@gautamhardware.in
Note: Once an order is shipped, it cannot be cancelled.
💸 Refund Policy
We issue refunds only in the following cases:
- You received a damaged or defective product.
- You received the wrong item.
- The item is not as described.
Refunds are not applicable for products damaged due to misuse, mishandling, or incorrect installation.
🔁 Refund Process
- Raise a request within 3 days of delivery.
- Share clear photos or videos of the issue via WhatsApp or Email.
- After verification, we will either:
- Replace the item, or
- Initiate a refund to your original payment method.
Refunds are processed within 5–7 working days after approval.
❗ Important Notes
- Return shipping costs (if applicable) will be discussed during the refund process.
- Products must be returned in original condition and packaging.
📞 Need Help?
For quick support, reach out to us:
📧 Email: contact@gautamhardware.in
📱 WhatsApp: 7700894944